:root{--bg:#07111d;--bg2:#0b1624;--panel:#0d1a2b;--panel2:#101f33;--line:#20354f;--line2:#294a6c;--text:#eef7ff;--muted:#87a0ba;--cyan:#28c7ff;--green:#42dc86;--red:#ff6577;--amber:#ffc44f;--shadow:0 20px 70px rgba(0,0,0,.28)}*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:Inter,Segoe UI,Arial,sans-serif;background:radial-gradient(circle at 20% 0,#123359 0,#07111d 38%,#040912 100%);color:var(--text)}button,input{font:inherit}.hidden{display:none!important}.auth-screen{min-height:100vh;display:grid;place-items:center;padding:24px}.auth-card{width:min(440px,100%);background:linear-gradient(180deg,rgba(17,37,61,.98),rgba(9,20,34,.98));border:1px solid var(--line2);border-radius:24px;padding:28px;box-shadow:var(--shadow)}.brand-lockup,.sidebar-brand{display:flex;align-items:center;gap:12px}.brand-lockup{margin-bottom:28px}.brand-lockup strong,.sidebar-brand strong{display:block;font-size:17px}.brand-lockup span,.sidebar-brand span{display:block;color:var(--muted);font-size:12px;margin-top:2px}.brand-mark{width:42px;height:42px;border:1px solid rgba(40,199,255,.5);border-radius:12px;display:grid;place-items:center;background:linear-gradient(145deg,#123653,#0a2034);color:var(--cyan);font-weight:900;font-size:22px;box-shadow:inset 0 0 28px rgba(40,199,255,.08)}.auth-form{display:grid;gap:14px}.auth-form h1{font-size:24px;margin:0}.auth-form p{margin:-6px 0 8px;color:var(--muted)}label{display:grid;gap:7px;color:#b8cadb;font-size:13px}input{width:100%;border:1px solid var(--line);background:#071320;color:var(--text);padding:12px 13px;border-radius:10px;outline:none}input:focus{border-color:var(--cyan);box-shadow:0 0 0 3px rgba(40,199,255,.09)}button{border:1px solid var(--line);background:#102136;color:var(--text);padding:10px 14px;border-radius:10px;cursor:pointer}button:hover{border-color:#3975a1}.primary{background:linear-gradient(180deg,#1ca9e5,#0b7fb9);border-color:#39caff;color:#fff;font-weight:700}.ghost{background:#0b1727}.auth-error{min-height:20px;margin-top:14px;color:var(--red);font-size:13px}.app-shell{min-height:100vh;display:grid;grid-template-columns:230px minmax(0,1fr)}.sidebar{position:sticky;top:0;height:100vh;background:linear-gradient(180deg,#071522,#08111c);border-right:1px solid #17304a;padding:18px 14px;display:flex;flex-direction:column}.sidebar-brand{padding:4px 8px 22px}.sidebar nav{display:grid;gap:5px}.nav-item{display:flex;align-items:center;gap:11px;width:100%;border:0;background:transparent;color:#91a9c0;text-align:left;padding:11px 12px;border-radius:9px}.nav-item span{width:20px;text-align:center}.nav-item:hover{background:#0e2134;color:#d9f3ff}.nav-item.active{background:linear-gradient(90deg,rgba(40,199,255,.14),rgba(40,199,255,.03));color:var(--cyan);box-shadow:inset 2px 0 var(--cyan)}.sidebar-foot{margin-top:auto;padding:14px 9px;border-top:1px solid #17304a;display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:9px}.sidebar-foot strong,.sidebar-foot span{display:block}.sidebar-foot strong{font-size:12px}.sidebar-foot span{font-size:10px;color:var(--muted)}.sidebar-foot button{padding:7px;border:0;background:transparent}.operator-dot{width:9px;height:9px;border-radius:50%;background:var(--green);box-shadow:0 0 12px var(--green)}.workspace{min-width:0;padding:24px 26px 36px}.topbar{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:22px}.topbar h1{font-size:25px;margin:0}.topbar p{margin:4px 0 0;color:var(--muted);font-size:13px}.top-actions{display:flex;align-items:center;gap:10px}.sync-state{font-size:12px;color:var(--muted)}.view{display:none}.active-view{display:block}.metric-grid{display:grid;grid-template-columns:repeat(4,minmax(170px,1fr));gap:13px;margin-bottom:15px}.metric-card{border:1px solid var(--line);background:linear-gradient(145deg,rgba(17,34,55,.98),rgba(9,21,36,.98));border-radius:14px;padding:15px;display:flex;align-items:center;gap:13px;box-shadow:0 10px 30px rgba(0,0,0,.12)}.metric-card span,.metric-card small{display:block;color:var(--muted);font-size:11px}.metric-card strong{display:block;font-size:30px;line-height:1.05;margin:3px 0}.metric-icon{width:39px;height:39px;border-radius:10px;display:grid;place-items:center;background:rgba(40,199,255,.09);color:var(--cyan);border:1px solid rgba(40,199,255,.18)}.metric-icon.online{color:var(--green);background:rgba(66,220,134,.08);border-color:rgba(66,220,134,.18)}.metric-icon.offline{color:var(--red);background:rgba(255,101,119,.08);border-color:rgba(255,101,119,.18)}.metric-icon.pending{color:var(--amber);background:rgba(255,196,79,.08);border-color:rgba(255,196,79,.18)}.content-grid{display:grid;grid-template-columns:minmax(0,1fr) 290px;gap:15px}.panel{background:linear-gradient(180deg,rgba(14,28,46,.97),rgba(8,19,32,.97));border:1px solid var(--line);border-radius:15px;overflow:hidden;box-shadow:0 12px 38px rgba(0,0,0,.13)}.panel-head{padding:15px 17px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:14px}.panel-head h2{font-size:14px;margin:0}.panel-head p{font-size:11px;color:var(--muted);margin:4px 0 0}.search{width:min(280px,44%);padding:9px 11px;font-size:12px}.device-table-head,.device-row{display:grid;grid-template-columns:1.25fr 1fr 1.05fr .65fr .78fr .7fr 1.15fr;gap:9px;align-items:center}.device-table-head{padding:9px 14px;color:#66839e;font-size:9px;text-transform:uppercase;letter-spacing:.08em;border-bottom:1px solid rgba(32,53,79,.75)}.device-row{padding:12px 14px;border-bottom:1px solid rgba(32,53,79,.58);font-size:11px}.device-row:hover{background:rgba(40,199,255,.035)}.device-main strong{display:block;font-size:12px}.device-main small,.cell-sub{display:block;color:var(--muted);font-size:9px;margin-top:3px;overflow-wrap:anywhere}.status-pill,.access-pill{display:inline-flex;align-items:center;gap:5px;border-radius:999px;padding:4px 7px;font-size:9px;border:1px solid}.status-pill.online{color:var(--green);border-color:rgba(66,220,134,.32);background:rgba(66,220,134,.08)}.status-pill.offline{color:#8796a5;border-color:#33475b;background:#0b1723}.access-pill.pending{color:var(--amber);border-color:rgba(255,196,79,.3);background:rgba(255,196,79,.07)}.access-pill.approved{color:var(--cyan);border-color:rgba(40,199,255,.26);background:rgba(40,199,255,.06)}.actions{display:flex;gap:5px;flex-wrap:wrap}.actions button{padding:5px 7px;border-radius:7px;font-size:9px;background:#0b1828}.actions .approve{color:#07111d;background:var(--amber);border-color:var(--amber);font-weight:800}.empty{padding:32px;text-align:center;color:var(--muted);font-size:12px}.activity-list{padding:8px 0}.activity-item{padding:11px 14px;border-bottom:1px solid rgba(32,53,79,.55);display:grid;grid-template-columns:auto 1fr;gap:10px}.activity-bullet{width:8px;height:8px;border-radius:50%;background:var(--cyan);margin-top:4px;box-shadow:0 0 10px rgba(40,199,255,.55)}.activity-item strong{display:block;font-size:11px}.activity-item span{display:block;color:var(--muted);font-size:9px;margin-top:3px}.cards-list,.customer-grid,.activity-table{padding:15px;display:grid;gap:10px}.device-card{border:1px solid var(--line);border-radius:11px;padding:13px;background:#0a1726;display:flex;justify-content:space-between;gap:16px;align-items:center}.device-card h3{font-size:13px;margin:0}.device-card p{font-size:10px;color:var(--muted);margin:4px 0 0}.customer-grid{grid-template-columns:repeat(auto-fill,minmax(220px,1fr))}.customer-card{border:1px solid var(--line);border-radius:12px;padding:15px;background:#0a1726}.customer-card strong{font-size:13px}.customer-card span{display:block;color:var(--muted);font-size:10px;margin-top:5px}.customer-card b{display:block;color:var(--cyan);font-size:24px;margin-top:10px}.activity-line{display:grid;grid-template-columns:160px 1fr 120px;gap:12px;padding:10px 12px;border:1px solid var(--line);border-radius:10px;background:#0a1726;font-size:11px}.settings-panel{max-width:900px}.settings-grid{padding:16px;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.settings-grid div{padding:15px;border:1px solid var(--line);border-radius:11px;background:#0a1726}.settings-grid span{display:block;color:var(--muted);font-size:10px}.settings-grid strong{display:block;margin-top:6px;font-size:12px}.modal{position:fixed;inset:0;background:rgba(0,0,0,.65);display:grid;place-items:center;padding:20px;z-index:10}.modal-card{width:min(850px,100%);max-height:80vh;background:#071522;border:1px solid var(--line2);border-radius:15px;box-shadow:var(--shadow);overflow:hidden}.modal-head{display:flex;align-items:center;justify-content:space-between;padding:12px 14px;border-bottom:1px solid var(--line)}.modal-head h2{font-size:14px;margin:0}.modal pre{margin:0;padding:15px;overflow:auto;max-height:65vh;color:#bcecff;background:#050d16;font:11px/1.5 Consolas,monospace}.quick-panel{min-height:360px}@media(max-width:1150px){.content-grid{grid-template-columns:1fr}.quick-panel{min-height:auto}.device-table-head,.device-row{grid-template-columns:1.35fr 1fr 1.1fr .7fr 1.2fr}.device-table-head span:nth-child(5),.device-table-head span:nth-child(6),.device-row>:nth-child(5),.device-row>:nth-child(6){display:none}}@media(max-width:820px){.app-shell{grid-template-columns:1fr}.sidebar{position:static;height:auto;flex-direction:row;align-items:center;overflow:auto}.sidebar nav{display:flex}.sidebar-foot{display:none}.metric-grid{grid-template-columns:repeat(2,1fr)}.workspace{padding:18px}.topbar{align-items:flex-start}.device-table-head{display:none}.device-row{grid-template-columns:1fr 1fr}.device-row>:nth-child(n+3){display:block}.actions{grid-column:1/-1}.settings-grid{grid-template-columns:1fr}}`n.update-policy { padding: 0 24px; color: var(--muted, #65758b); line-height: 1.6; }


/* PC Assist technician controls */
.actions .assist-action{border-color:rgba(40,199,255,.34);color:#bcecff;background:rgba(40,199,255,.08)}
.actions .danger-action,.danger-action{border-color:rgba(255,101,119,.46);color:#ff9aaa;background:rgba(255,101,119,.08)}
.support-modal-card{width:min(980px,96vw);max-height:86vh}.support-layout{display:grid;grid-template-columns:300px minmax(0,1fr);min-height:520px;max-height:72vh}.support-requests{border-right:1px solid var(--line);overflow:auto;padding:10px}.support-request{width:100%;display:block;text-align:left;margin-bottom:8px;background:#091827;border-color:var(--line);padding:11px}.support-request.selected{border-color:var(--cyan);background:rgba(40,199,255,.08)}.support-request strong,.support-request span{display:block}.support-request strong{font-size:11px}.support-request span{margin-top:4px;color:var(--muted);font-size:9px}.attachment-list{display:flex;gap:5px;flex-wrap:wrap;margin-top:8px}.attachment-chip{display:inline-block!important;padding:3px 6px;border:1px solid var(--line2);border-radius:999px;color:#a9c9e5!important;font-size:8px!important}.support-conversation{min-width:0;display:grid;grid-template-rows:minmax(0,1fr) auto}.support-messages{overflow:auto;padding:16px;display:grid;align-content:start;gap:10px}.support-message{max-width:78%;padding:10px 12px;border:1px solid var(--line);border-radius:11px;background:#091827}.support-message.operator{justify-self:end;background:rgba(40,199,255,.09);border-color:rgba(40,199,255,.28)}.support-message.client{justify-self:start}.support-message>div{display:flex;justify-content:space-between;gap:12px}.support-message strong{font-size:10px}.support-message span{font-size:8px;color:var(--muted)}.support-message p{font-size:11px;line-height:1.5;margin:7px 0 0;white-space:pre-wrap;overflow-wrap:anywhere}.support-reply{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:9px;padding:12px;border-top:1px solid var(--line)}textarea{width:100%;resize:vertical;min-height:72px;border:1px solid var(--line);background:#071320;color:var(--text);padding:10px 12px;border-radius:10px;font:inherit;outline:none}textarea:focus{border-color:var(--cyan);box-shadow:0 0 0 3px rgba(40,199,255,.09)}
.remote-modal-card{width:min(1180px,96vw);max-height:92vh}.remote-meta{display:flex;gap:10px;margin-top:4px;color:var(--muted);font-size:9px}.remote-toolbar{display:flex;align-items:center;gap:9px;padding:9px 12px;border-bottom:1px solid var(--line)}.remote-toolbar .cell-sub{margin:0 auto 0 0}.remote-stage{height:min(68vh,720px);background:#02070c;display:grid;place-items:center;overflow:auto;position:relative}.remote-placeholder{max-width:520px;padding:30px;text-align:center;color:var(--muted);font-size:12px}.remote-screen{display:block;max-width:100%;max-height:100%;object-fit:contain;cursor:crosshair;user-select:none}.remote-control-tools{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center;padding:10px 12px;border-top:1px solid var(--line)}.remote-control-tools span{grid-column:1/-1;color:var(--muted);font-size:9px}
@media(max-width:820px){.support-layout{grid-template-columns:1fr;min-height:0}.support-requests{border-right:0;border-bottom:1px solid var(--line);max-height:180px}.support-message{max-width:92%}.remote-stage{height:52vh}.remote-control-tools{grid-template-columns:1fr}}

/* PC Assist global support workspace */
.support-workspace-grid{display:grid;grid-template-columns:minmax(260px,.78fr) minmax(0,1.65fr);gap:15px;align-items:start}.support-inbox-panel,.support-workspace-detail{min-height:620px}.queue-count{font-size:10px;color:var(--cyan);border:1px solid rgba(40,199,255,.24);border-radius:999px;padding:4px 8px}.support-queue{padding:10px;display:grid;gap:8px;max-height:70vh;overflow:auto}.support-queue-item{width:100%;text-align:left;padding:11px;border-color:var(--line);background:#091827}.support-queue-item:hover,.support-queue-item.selected{border-color:var(--cyan);background:rgba(40,199,255,.075)}.support-queue-item.urgent{box-shadow:inset 3px 0 var(--amber)}.support-queue-item.unread strong{color:#fff}.queue-item-top{display:flex;justify-content:space-between;gap:10px}.queue-item-top strong{font-size:11px}.queue-item-top span,.queue-device{color:var(--muted);font-size:9px}.queue-device{margin-top:5px}.queue-badges{display:flex;flex-wrap:wrap;gap:5px;margin-top:8px}.queue-badge{font-size:8px;color:#aac4dc;border:1px solid var(--line2);border-radius:999px;padding:3px 6px}.queue-badge.urgent{color:var(--amber);border-color:rgba(255,196,79,.38)}.queue-badge.unread{color:var(--cyan);border-color:rgba(40,199,255,.34)}.support-workspace-detail{overflow:visible}.support-description{padding:14px 17px;border-bottom:1px solid var(--line);font-size:11px;line-height:1.6}.support-detail-section{padding:14px 17px;border-bottom:1px solid var(--line)}.section-title{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:9px}.section-title h3{font-size:11px;margin:0}.section-title span{font-size:9px;color:var(--muted)}.support-chat-section .support-messages{max-height:360px;padding:0}.attachment-button{cursor:pointer;background:#0b1828}.attachment-preview{margin:12px 0 0;padding:10px;border:1px solid var(--line);border-radius:10px;background:#050d16}.attachment-preview img{display:block;max-width:100%;max-height:440px;margin:auto;object-fit:contain}.attachment-preview figcaption{margin-top:8px;color:var(--muted);font-size:9px}.attachment-preview.error{color:var(--red)}.support-workspace-detail>.support-reply{border-top:0}.muted{color:var(--muted)}
@media(max-width:980px){.support-workspace-grid{grid-template-columns:1fr}.support-inbox-panel,.support-workspace-detail{min-height:auto}.support-queue{max-height:280px}}
/* Remote Sessions workspace */
.remote-session-list{padding:14px;display:grid;gap:10px}.remote-session-card{display:flex;justify-content:space-between;align-items:center;gap:18px;padding:14px;border:1px solid var(--line);border-radius:12px;background:#0a1726}.remote-session-name{display:flex;align-items:center;gap:9px}.remote-session-name strong{font-size:13px}.remote-session-card p{margin:6px 0 3px;font-size:11px;color:#c4d9eb}.remote-session-card small{display:block;color:var(--muted);font-size:9px}.remote-sessions-panel{max-width:1100px}
@media(max-width:760px){.remote-session-card{align-items:flex-start;flex-direction:column}.remote-session-card .actions{width:100%}.remote-session-card .actions button{flex:1}}
/* Per-device technician workspace */
.device-workspace-card{width:min(1040px,96vw);max-height:90vh;display:grid;grid-template-rows:auto auto minmax(0,1fr)}
.device-workspace-card .modal-head p{margin:4px 0 0}
.device-workspace-tabs{display:flex;gap:4px;padding:8px 10px;border-bottom:1px solid var(--line);overflow-x:auto;background:#08131f}
.device-workspace-tabs button{flex:0 0 auto;padding:8px 11px;background:transparent;color:var(--muted);border-color:transparent;font-size:10px}
.device-workspace-tabs button:hover{color:#dff6ff;border-color:var(--line2)}
.device-workspace-tabs button.active{color:var(--cyan);background:rgba(40,199,255,.08);border-color:rgba(40,199,255,.25)}
.device-workspace-body{overflow:auto;padding:18px;min-height:430px;max-height:70vh}
.workspace-summary,.workspace-section{display:grid;gap:14px}
.workspace-fact-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
.workspace-fact{padding:14px;border:1px solid var(--line);border-radius:11px;background:#091827;min-width:0}
.workspace-fact span{display:block;color:var(--muted);font-size:9px;text-transform:uppercase;letter-spacing:.05em}
.workspace-fact strong{display:block;margin-top:6px;font-size:12px;overflow-wrap:anywhere}
.workspace-fact.good strong{color:var(--green)}
.workspace-callout,.workspace-section{padding:16px;border:1px solid var(--line);border-radius:12px;background:#0a1726}
.workspace-callout strong,.workspace-section h3{font-size:13px;margin:0}
.workspace-callout p,.workspace-section p{font-size:11px;line-height:1.6;color:#c4d9eb;margin:6px 0 0}
.workspace-section .muted{color:var(--muted)}
.workspace-details{display:grid;grid-template-columns:150px minmax(0,1fr);gap:0;margin:0;border:1px solid var(--line);border-radius:10px;overflow:hidden}
.workspace-details dt,.workspace-details dd{margin:0;padding:10px 12px;border-bottom:1px solid var(--line)}
.workspace-details dt{color:var(--muted);font-size:9px;background:#08131f}
.workspace-details dd{font-size:11px;background:#0a1726;overflow-wrap:anywhere}
.workspace-details dt:last-of-type,.workspace-details dd:last-of-type{border-bottom:0}.inventory-list{display:grid;gap:7px;margin-top:10px}.inventory-row{display:grid;grid-template-columns:minmax(160px,.8fr) minmax(0,1.2fr);gap:12px;padding:10px 12px;border:1px solid var(--line);border-radius:9px;background:#081522}.inventory-row strong{font-size:10px;overflow-wrap:anywhere}.inventory-row span{font-size:9px;color:var(--muted);overflow-wrap:anywhere}.inventory-actions{margin-top:12px}.compact-empty{padding:16px}
.primary-workspace-action{border-color:rgba(40,199,255,.36)!important;color:#dff7ff!important;background:rgba(40,199,255,.11)!important}
@media(max-width:760px){.device-workspace-body{padding:12px;min-height:360px}.workspace-fact-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.workspace-details{grid-template-columns:110px minmax(0,1fr)}}